COVID-19 Information & Response

These policies have been based on the official local, national and international guidelines. Our taskforce has ensured that all of our new policies take these guidelines further, to deliver safety initiatives that go above and beyond industry standards – to deliver the safest environment possible.

All staff have undergone rigorous training procedures to ensure our hotels and resorts are prepared to welcome guests into safe, luxury surroundings; and our taskforce and cleaning teams are working around the clock to keep all areas of our properties safe and secure.

A lot of our guests are worried about their existing bookings, and we wanted to reassure you that we are extremely flexible with our booking dates and guests can find an alternative date within the span of a year. For more information on booking changes, please reach out to our customer service team who will be happy to assist you with applicable season prices.

Our thoughts are with those affected by the virus and those who are caring for them. We salute all the healthcare workers, local communities, and governments around the world who are tirelessly fighting along the front lines to contain this pandemic. We would also like to pay a special tribute to our exceptionally dedicated staff and the team at JJW, whose professionalism and compassion is a daily inspiration to us all.

While there is a lot of uncertainty, we will do our best to keep you up to date about new developments at our end. Towards this, we request you to please check our individual websites and social channels for the most up-to-date information on specific hotels and resorts.

Best wishes,

JJW Group